Frozen Department Manager

Hy-Vee•Brooklyn Park, MN

About The Position

The Frozen Foods Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager presents fresh, high-quality products at competitive prices and creates a friendly, helpful shopping experience. This role recruits, hires, trains, supervises, disciplines, and evaluates department employees; sets goals and work plans; manages product ordering, pricing, displays, inventory, bookkeeping, and sales analysis; and ensures proper product storage and equipment maintenance. The position also performs hands-on department and store work as needed, including stocking, receiving, unloading, and replenishing merchandise. The role is accountable to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and supervises department employees. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and to perceive depth, color, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a friendly atmosphere through teamwork, courteous customer service, and employee example; greet customers, learn their names when possible, and assist with product searches, reaching or moving items, and customer requests.
Answer customer telephone calls promptly and provide helpful service.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, prepare weekly schedules, and establish daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order product for replenishment.
Communicate with employees about sales and ideas, and resolve customer issues.
Set retail prices and ensure pricing is correct and competitive.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends against actual results, prepare advertising projections, and write ads.
Conduct department inventory; plan displays and promotions; and determine pre-orders.
Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies and store guidelines for personal hygiene, dress, attendance, and punctuality.
Fill displays, check in delivered merchandise, work in the sales area, unload trucks, store products appropriately, and replenish merchandise.
Attend meetings and seminars and participate in continuing education.
Assist in other store areas and perform departmental duties and other job-related duties or special projects as required.
Instruct, assign, review, and plan others' work; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.
Maintain responsibility for company assets, including equipment and merchandise.