Frozen Department Manager

Hy-Vee, Inc.•Fort Dodge, IA

About The Position

The Frozen Foods Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The manager works to present fresh, high-quality products at competitive retail prices and fosters a friendly, helpful shopping experience through teamwork and attentive customer service. The role is accountable to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Department employees report to this position. The manager leads department staffing and operations, including recruiting, hiring, training, supervising, disciplining, and evaluating employees; setting goals with the Store Director; preparing work schedules and daily work plans; and overseeing pricing, bookkeeping, sales analysis, inventory, promotions, ordering, and product replenishment. The manager maintains product freshness and controls shrink by ensuring proper temperatures and storage procedures, and supports equipment troubleshooting and maintenance. The position also performs hands-on department work, including filling displays, checking in deliveries, working in the sales area, unloading trucks, and replenishing merchandise. It requires regular customer and vendor contact and may involve contact with regulatory agencies during inspections. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and to use depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Must successfully complete a pre-employment drug screen.

Responsibilities

Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Provide friendly and efficient customer service, encourage employees to greet customers, and help customers locate or handle products and communicate suggestions or requests.
Answer customer telephone calls promptly and help resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the Store Director, prepare weekly work schedules, and establish daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order product for replenishment.
Communicate with employees about sales and ideas.
Determine retail pricing, ensure correct pricing, and ensure pricing is competitive in the market area.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends against actuals, prepare ad projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper temperatures and storage procedures to preserve freshness and control product shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies and guidelines, including personal hygiene and dress standards; report to work as scheduled and on time.
Attend meetings and seminars and participate in continuing education.
Fill displays, check in deliveries, work in the sales area, unload trucks, store products appropriately, and replenish merchandise.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.
Maintain responsibility for company assets, including equipment and merchandise.