Frozen Department Manager

Hy-Vee•Mason City, IA

About The Position

The Frozen Foods Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The manager presents fresh, high-quality products at competitive prices and supports a friendly, helpful shopping experience. This role oversees department employees, establishes goals and work plans, manages product ordering and inventory, monitors pricing and sales, and ensures proper product storage and equipment maintenance. The position also performs hands-on department work, including stocking and replenishing merchandise, checking in deliveries, and assisting customers.

Requirements

High school diploma or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables and limited standardization, and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview people to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Set and maintain standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Create a friendly, helpful atmosphere and provide prompt, courteous, efficient service to customers.
Assist customers with locating and reaching products, handling heavy items, and communicating suggestions or requests.
Answer customer telephone calls promptly and provide helpful service.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, prepare weekly schedules, and establish daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order products for replenishment.
Communicate sales information and ideas to employees and handle customer issues.
Set retail prices and ensure prices are correct and competitive.
Process and post invoices and oversee department bookkeeping.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow company and department policies, including personal hygiene, dress, attendance, and punctuality requirements.
Fill displays, check in deliveries, work in the sales area, unload trucks, store products appropriately, and replenish merchandise.
Attend meetings and seminars and participate in continuing education.
Assist in other store areas and perform other departmental duties and special projects as needed.
Instruct, assign, review, and plan others' work; coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.
Safeguard company assets, including equipment and merchandise.