Frozen Clerk

Hy-Vee, Inc.•Marion, IA

About The Position

The Frozen Foods Clerk provides prompt, efficient, and friendly customer service; rotates and replenishes merchandise; maintains department cleanliness and safety; and checks case temperatures for correctness and consistency. The role supports customers throughout the store, works collaboratively with coworkers, and helps ensure merchandise is displayed and stored appropriately. The position has daily contact with customers and suppliers/vendors and is performed in a fast-paced environment with significant pressure.

Requirements

Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview people to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability including near and distance vision, depth perception, color vision, and field of vision, with or without correction.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Six months or less of similar or related work experience preferred.

Responsibilities

Provide prompt, efficient, friendly, and patient customer service, treating customers as the most important people in the store.
Smile and greet customers throughout the store and learn and use customers’ names when possible.
Assist customers with locating products, reaching items, carrying heavy items, and communicating suggestions or requests.
Answer customer calls promptly and provide helpful service, including taking orders.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Rotate and replenish merchandise and maintain product quality.
Keep the department clean, including cleaning cases and sweeping floors.
Display merchandise neatly and ensure labels are visible; build and replenish end-cap displays as needed.
Unload trucks, check in and put away products, and review invoices as needed.
Keep storage areas organized, floors nonslippery, and temperatures constant and correct.
Follow department and company standards for personal hygiene, dress, and other policies.
Report to work as scheduled and on time.
Order products and supplies as necessary.
Assist with inventory and price products as necessary.
Assist in other store areas and perform other related duties and special projects as required.