Frozen Clerk

Hy-Vee•Rochester, MN

About The Position

The Frozen Foods Clerk provides prompt, efficient, and friendly customer service; rotates and replenishes merchandise; maintains department cleanliness and safety; and checks case temperatures for correctness and consistency. The role supports customers throughout the store, helps maintain product quality and attractive displays, and works with coworkers to create a pleasant shopping and working environment. The clerk may unload and put away deliveries, check in products, review invoices, organize storage areas, build and replenish end-cap displays, assist with orders and inventory, and help in other store areas as needed. The role requires adherence to company and department policies, hygiene and dress standards, and scheduled work hours.

Requirements

Ability to solve practical problems, work with a variety of variables and limited standardization, and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability including near and distance vision, depth perception, color vision, and field of vision, with or without correction.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Six months or less of similar or related work experience is preferred.

Responsibilities

Provide prompt, efficient, and friendly customer service, treating customers with care, patience, and concern.
Greet customers, learn and use their names when possible, and help them find or reach products, handle heavy items, and share suggestions or requests.
Answer customer calls promptly and provide helpful service, including taking orders.
Work as a team with coworkers to support customer satisfaction and a pleasant work environment.
Rotate and replenish merchandise and maintain product quality standards.
Clean the department, including cases and floors, and keep merchandise neatly displayed with visible labels.
Build end-cap displays and replenish them as needed.
Unload trucks, check in products, put products away, and potentially review invoices.
Keep storage areas organized, floors non-slippery, and temperatures constant and correct; check case temperatures.
Follow department and company policies, including personal hygiene and dress guidelines.
Report to work as scheduled and on time.
Order products and supplies as necessary and assist with inventory.
Price products for customers as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.