Frozen Food Manager Moscow ID
About The Position
The Frozen Food Manager directs and controls the Frozen Department to achieve sales and profit objectives while providing friendly, courteous, and helpful customer service. The manager trains, schedules, supervises, and assigns duties to Frozen Food Clerks and Helper Clerks, and works to ensure appropriate staffing and sufficient stock and inventory. The role includes ordering supplies, checking deliveries, rotating products, removing expired stock, maintaining displays and freezers, and keeping the department clean. The manager may also serve as a cashier or checker during peak periods. The work involves moving deliveries and products using pallets, pallet jacks, carts, and other equipment; stocking freezer cases and end displays; breaking down cardboard; and responding to spills, freezer malfunctions, or power outages. The position is safety-sensitive. The work environment is primarily indoors, with some outdoor work, and may involve freezer temperatures as low as -20°F. Physical demands include frequent standing and walking, lifting and carrying products, pushing and pulling carts or pallet jacks, reaching, and occasional bending, stooping, crouching, or kneeling. Starting rates vary based on location, experience, qualifications, and applicable collective bargaining agreements. Depending on length of service, hours worked, and any applicable agreement, benefits may include medical, dental, vision, disability and life insurance; accrued sick pay and PTO/vacation pay; nine paid holidays annually; bereavement pay; and pension and/or 401(k) retirement benefits.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to work independently.
- Ability to understand and follow instructions.
- Ability to meet the physical demands described, including lifting, carrying, pushing, pulling, standing, walking, and reaching.
- Previous clerk experience is desired.
Nice To Haves
- Previous experience as a clerk.
Responsibilities
- Provide customer service according to company procedures and policy.
- Train, schedule, supervise, and assign duties to Frozen Food Clerks and Helper Clerks to ensure appropriate staffing.
- Resolve customer concerns involving sales, service satisfaction, products, and department operations.
- Perform daily inventory and order supplies to maintain adequate stock.
- Write frozen food orders in the order guide book and check deliveries for completeness.
- Maintain stock in coolers, freezers, cases, and end displays, and minimize out-of-stock products.
- Rotate products and remove expired items from shelves daily.
- Unload received boards and stack them on pallets or six-wheel carts; move products to display areas and stock cases.
- Change signs and prices as directed by merchandising.
- Maintain cleanliness of display areas and freezers; clean spills and restock items in the freezer for other departments.
- Break down cardboard and place it in the bailer; check and refill the ice machine as needed.
- Respond to freezer malfunctions or power outages by removing products, cleaning cases, and replacing or restocking products.
- May work as a cashier or checker during peak times.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Accrued sick pay
- Accrued PTO/vacation pay
- Nine paid holidays annually
- Bereavement pay
- Pension and/or 401(k) retirement benefits, subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
