Front End Manager Moscow ID

Albertsons

3d•Onsite

About The Position

The Front End Manager ensures customers receive fast, friendly, and accurate checkout service by implementing the spirit of Legendary Service. The role manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter staff, and the Front End Manager Assistant. It oversees daily cash office and bookkeeping duties, the customer service counter, and checkout operations while supporting store sales and focusing on customer service. The manager leads front-end service and sales activities, handles customer relations and complaints, supports hiring and training, and supervises assigned employees. The role also oversees cash handling and controls, front-end supplies and equipment, store safety, cleanliness, and compliance with company policies and procedures. Work takes place primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures.

Requirements

Strong communication, leadership, team-building, and interpersonal skills, with the ability to maintain composure under pressure.
Ability to handle difficult situations professionally while projecting a positive image.
Ability to lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
Ability to stand or walk for long periods and move quickly.
Ability to operate and troubleshoot store computers and checkstand equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, and computer software, with the analytical ability to manage administrative details such as planning and scheduling.
Ability to supervise others and analyze and gather facts when recommending disciplinary action.
Ability to make hiring or promotion decisions.
Good understanding of company practices and in-depth understanding of front-end policies and procedures, including the ability to judge and react to business activities.
Mental alertness to complete work activities safely and accurately.
Knowledge of product variety and perishability, safety and sanitation procedures, department policies and procedures, basic mathematics, and weights and measures.
Ability to present a positive image to the public.

Responsibilities

Champion company and division customer service programs to meet or exceed customer satisfaction goals.
Handle customer relations positively and resolve customer complaints effectively.
Promote Albertsons/Safeway’s philosophy of personalized service and provide fast, friendly, courteous customer service.
Improve customer relations, perform checking duties and supervisory functions on cash registers, and serve as a backup checker when necessary.
Use suggestive selling and other sales techniques.
Direct and supervise front-end activities, including monitoring customer traffic and service levels, coordinating front-end service programs, maintaining cleanliness, and supporting front-end safety and appearance.
Monitor and order front-end supplies, including bags, Rain Checks, and Item Correction Forms.
Ensure the front end is fully operational and projects a positive image.
Manage cash flow and controls, including safe transactions, money issues and pickups, tills, check approvals, rain checks, refunds, and monitoring checker money-handling procedures.
Handle scan-system emergency procedures, UPC codes not on file, scan-pricing errors, and other retail integrity issues.
Assist with interviewing and hiring checkers, courtesy clerks, customer service counter clerks, and office/bookkeepers.
Assist with training front-end employees and monitor their compliance.
Supervise assigned employees and make recommendations to the Store Director about employment status changes and discipline.
Maintain awareness of customer and employee safety and enforce employee dress and grooming standards.
Assist with controlling shrink.
Perform all duties safely, accurately, honestly, and with integrity, as well as other required duties as directed.