Front End Manager Moscow ID

Albertsons Companies • Moscow, ID

3d • Onsite

About The Position

The Front End Manager ensures customers receive fast, friendly, accurate checkout service while implementing the company’s Legendary Service philosophy. The role manages and schedules shifts and duties for checkers, courtesy clerks, office/bookkeeping staff, customer service counter staff, and the Front End Manager Assistant. The manager oversees daily cash office and bookkeeping duties, the customer service counter, and checkout operations while supporting store sales and focusing on customer service.

The position supervises front-end employees and activities, supports hiring and training, handles customer relations and cash controls, and maintains front-end service, safety, cleanliness, and operational standards. It is safety-sensitive and is performed primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures.

Requirements

• Strong communication, leadership, team-building, and interpersonal skills, with the ability to maintain composure under pressure.
• Ability to handle difficult situations professionally while projecting a positive image.
• Ability to frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
• Ability to stand or walk for long periods and move quickly.
• Ability to operate and troubleshoot store computers and checkstand equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise others, gather and analyze facts, and recommend disciplinary action.
• Ability to make hiring or promotion decisions.
• Good understanding of company practices and in-depth understanding of front-end policies and procedures, with the ability to judge and respond to business activities.
• Mental alertness to ensure safe and accurate work; knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Knowledge of basic mathematics and weights and measures.
• Ability to work around potential hazards associated with equipment and work aids used to perform the job.

Responsibilities

• Champion company and division customer service programs to meet or exceed customer satisfaction goals.
• Handle customer relations positively and resolve complaints effectively; promote personalized service and provide fast, friendly, courteous customer service.
• Perform checking duties and supervise cash-register functions; serve as a backup checker when needed.
• Use suggestive selling and other sales techniques.
• Direct and supervise front-end activities, including monitoring customer traffic and service levels, coordinating service programs, maintaining cleanliness, and proactively maintaining safety and appearance.
• Order and account for front-end supplies, including bags, rain checks, and item correction forms.
• Ensure the front end is fully operational and projects a positive image.
• Manage cash flow and controls, including safe transactions, money issues and pickups, tills, check approvals, rain checks, refunds, and monitoring money-handling procedures.
• Handle scan-system emergencies, UPC codes not on file, scan pricing errors, and other retail integrity issues.
• Assist with interviewing and hiring checkers, courtesy clerks, customer service counter clerks, and office/bookkeeping staff.
• Assist with training front-end employees and monitor compliance.
• Supervise assigned employees and make recommendations to the Store Director regarding employment-status changes and discipline.
• Maintain awareness of customer and employee safety and enforce employee dress and grooming standards.
• Assist with controlling shrink.
• Perform duties safely, accurately, honestly, and with integrity, and complete other required duties as directed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO/vacation pay accrued based on hours worked
• Nine paid holidays annually
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility, depending on eligibility and applicable collective bargaining agreements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed