Frozen Food Manager

EW James & Sons•Ripley, TN

About The Position

The Frozen Food/Dairy Department Manager helps deliver outstanding customer service and maintain an organized, well-stocked frozen and dairy department. The role is responsible for ordering, receiving, stocking, and storing products efficiently while ensuring proper rotation and product quality. Duties also include creating attractive displays, facing products, and managing damages and credits in accordance with company and vendor policies. The position works primarily on the sales floor and inside walk-in freezers or coolers in a fast-paced retail environment. Work may involve exposure to varied outdoor weather conditions and indoor heat, cold, dust, and humidity.

Requirements

  • Must be at least 18 years old.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
  • Ability to frequently move, lift, and carry merchandise and supplies weighing up to 30 pounds without assistance.
  • Ability to occasionally move, lift, and carry merchandise and supplies weighing up to 50 pounds.
  • Ability to occasionally reach overhead and below the knees and perform pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting, with or without bearing weight.
  • Ability to occasionally climb and/or crawl.
  • Ability to stand or walk continuously throughout the shift.

Nice To Haves

  • Previous experience in a retail or grocery environment is preferred, but not required.

Responsibilities

  • Provide outstanding customer service.
  • Assist truck drivers with unloading deliveries and placing pallets.
  • Operate a manual or electric pallet jack.
  • Order products.
  • Record known loss.
  • Keep frozen food and dairy cases and coffins well stocked and clean.
  • Ensure frozen cases and products are at proper temperatures to prevent product loss.
  • Manage shrink, gross margin, and sales goals.
  • Stock merchandise.
  • Hang signs and tags for price changes, advertisements, and other updates.
  • Help maintain a clean sales floor and backroom.
  • Operate a box bailer and make cardboard bales.
  • Assist with cashier and carryout duties at the front end as needed.
  • Perform other responsibilities as assigned by the manager.
  • Receive, store, and rotate products while maintaining product quality.
  • Build attractive displays, face products, and manage product damages and credits according to company and vendor policies.
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