Frozen Food Manager Spokane Valley, WA.
About The Position
The Frozen Food Manager directs and controls the Frozen Department to achieve sales and profit objectives while ensuring strong customer service. The manager serves as a primary customer contact, providing friendly, courteous, and helpful service; trains, supervises, schedules, and assigns duties to Frozen Food Clerks and Helper Clerks; and helps resolve customer concerns related to sales, service, or products. The role maintains inventory and product availability by completing daily inventory, ordering supplies, checking deliveries for completeness, rotating products, removing expired stock, and restocking freezers, cases, and end displays. Duties also include unloading deliveries, moving pallets and carts to display areas, keeping the department and freezers clean, checking and filling the ice machine, breaking down cardboard for the bailer, and responding to freezer malfunctions or power outages by removing products and cleaning and restocking cases. The manager may also work as a cashier or checker during peak periods. Other duties may be assigned.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to work independently.
- Ability to understand and follow instructions.
- Ability to meet the role's physical demands, including prolonged standing and walking, frequent handling and grasping, and lifting and moving products.
Nice To Haves
- Previous experience as a clerk.
Responsibilities
- Provide customer service according to company procedures and policies.
- Train, schedule, and supervise Frozen Food workers to maintain appropriate department staffing.
- Resolve customer problems involving sales, service satisfaction, products, or other Frozen Food area operations.
- Perform daily inventory and order supplies to maintain adequate inventory.
- Write frozen food orders in the order guide book and check deliveries for completeness.
- Rotate products and remove expired items from shelves daily.
- Restock coolers, freezers, cases, and end displays.
- Unload delivery boards and stack them on pallets or six-wheel carts; move them to display areas using pallet jacks or carts.
- Maintain cleanliness of display areas and freezers, clean spills, and keep the department area orderly.
- Break down cardboard boxes and place them in the bailer.
- Check the ice machine daily and fill it as needed.
- Respond to freezer malfunctions or power outages by removing products, cleaning cases, and replacing or restocking products.
- May work as a cashier or checker during peak times.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO or vacation pay accrued based on hours worked, or Flexible Time Off
- Paid holidays (8–9 days annually)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
- May be eligible for a quarterly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
