Frozen Food Manager Spokane, WA. South Hill
About The Position
The Frozen Food Manager exemplifies and ensures strong customer service in all aspects of the job. This role directs and controls the operation of the Frozen Department to achieve sales and profit objectives. As a primary contact for customers, the Frozen Food Manager provides friendly, courteous, and helpful service. This position involves training, supervising, scheduling, and assigning duties to Frozen Food Clerks. Responsibilities include changing signs and prices, maintaining appropriate stock and inventory, minimizing out-of-stock product, writing frozen food orders, checking orders for completeness, rotating product, and removing expired stock daily. The manager also keeps frozen food cases stocked, cleans the department area, restocks items in the freezer for other departments, loads boards from trucks onto pallets, takes pallets to the sales floor with a pallet jack, breaks down cardboard boxes for the bailer, checks and fills the ice machine, restocks end displays, and cleans spills. In the event of a freezer malfunction or power outage, the employee will manage product removal, case cleaning, and restocking. This role may also function as a cashier/checker during peak times.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to work independently.
- Ability to understand and follow instructions.
Nice To Haves
- Previous experience as a clerk.
Responsibilities
- Provide customer service as currently defined by the employer within the scope of the position and within company policy.
- Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department.
- Speak with customers to resolve problems involving sales, satisfaction with service, or product and other problems related to the operation of the Frozen Food area.
- Perform daily inventory and order necessary supplies to maintain adequate inventory.
- Replace stock in coolers, freezers, and end displays.
- Make sure that all expired items are removed from the shelves daily.
- Unload boards and stack on pallets or six wheel carts.
- Push pallet jacks or six wheeled carts through store to display areas.
- Maintain cleanliness of display areas and freezers.
- Other duties as assigned.
Benefits
- medical
- dental
- vision
- disability
- life insurance
- sick pay (accrued based on hours worked)
- PTO/Vacation pay (accrued based on hours worked)
- paid holidays (9 days annually)
- bereavement pay
- retirement benefits (pension and/or 401k eligibility)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
