Frontline Manager - W 21st

Peoples Bank and Trust•Wichita, KS

About The Position

The Frontline Manager manages day-to-day branch operations and leads the deposit initiatives of the branch’s Teller and CSR positions. The role develops staff accountability to continuously improve customer service and branch success. The manager is expected to be fully trained in Teller and CSR duties and to assist with those tasks as needed. The position supports deposit growth and compliance, oversees scheduling and timesheets, and manages hiring, onboarding coordination, performance assessments, coaching, and employee issues for Teller and CSR staff. It also develops customer and community relationships and promotes the bank’s community presence.

Requirements

High school diploma or equivalent.
Complete knowledge and understanding of Teller and CSR duties and functions; fully trained and efficient in those duties.
Understanding of bank policies and procedures.
Skills and abilities in attention to detail, written and verbal communication, multitasking, customer service, applied leadership, self-motivation, self-management, problem-solving, organization, analysis, interpersonal communication, customer relationship building, time management, documentation, computer literacy, independent judgment, product promotion and marketing, talent development and management, and community relationship management.
Ability to speak effectively and communicate clearly.
Ability to hear average conversations in an office environment around customers and bank personnel.
Ability to type regularly and use hands to type and maneuver a mouse.
Vision abilities including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus, with 20/20 vision with or without corrective eyewear.
Ability to occasionally lift or move up to 25 pounds unassisted and to stand, sit, bend, kneel, squat, and walk for long periods.
Ability to reason through varied situations with limited standardization.
Strong numeric capabilities, including arithmetic using whole numbers and common fractions.
Ability to read, analyze, and interpret documents and communicate clearly.

Nice To Haves

2+ years of banking experience preferred.

Responsibilities

Manage daily frontline branch operations.
Be fully trained in Teller and CSR functions and assist with or complete teller and customer service tasks as needed.
Communicate deposit knowledge and updates to Tellers and CSRs.
Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide coaching and timely feedback.
Develop and implement branch-level strategies to improve customer commitment and promote positive customer experiences.
Assist the Branch President with the deposit portfolio, overdraft reports, and deposit growth.
Oversee Teller and CSR scheduling and approve timesheets.
Make hiring decisions for Teller and CSR positions and coordinate onboarding with Human Resources.
Conduct performance assessments for Teller and CSR employees.
Coordinate with Human Resources to address employee behavioral and performance issues.
Maintain deposit compliance and educate staff about updates.
Ensure branch audits are completed as required.
Develop community presence and maintain and expand banking relationships with customers and the community.
Participate in civic and community affairs, functions, and organizations that promote community involvement for the bank.
Perform other responsibilities as assigned.