Frontline Manager - W 21st

Peoples Bank and Trust•Wichita, KS

About The Position

The Frontline Manager manages day-to-day branch operations and leads the branch’s deposit initiatives for Teller and CSR positions. The role develops staff accountability to continuously improve customer service and branch success. It also supports the Branch President with deposit portfolio, overdraft reports, and deposit growth, and builds the bank’s relationships with customers and the community. The position works in a climate-controlled professional office environment with adequate lighting and may require occasional travel to other bank branches and occasional additional hours outside regular bank service hours. The employee regularly types and uses a mouse, communicates with customers and bank personnel, and may occasionally lift or move up to 25 pounds. The role also involves standing, sitting, bending, kneeling, squatting, and walking for long periods.

Requirements

High school diploma or equivalent required.
Complete knowledge and understanding of Teller and CSR duties and functions, including being fully trained and efficient in those duties.
Understanding of bank policies and procedures.
Two or more years of banking experience is listed as preferred.
Attention to detail; strong written and verbal communication; multitasking; customer service; applied leadership; self-motivation and self-management; problem-solving; organization; analytical, interpersonal, customer relationship-building, time-management, documentation, and computer literacy skills; independent judgment; product promotion and marketing; talent development and management; and community relationship management.
Ability to speak effectively and communicate clearly, hear average conversations in an office environment, and type and use a mouse regularly.
Vision abilities include close, color, peripheral, and depth perception and the ability to adjust focus, with 20/20 vision with or without corrective eyewear.
Must occasionally lift or move up to 25 pounds unassisted and stand, sit, bend, kneel, squat, and walk for long periods.
Ability to reason through varied situations with limited standardization; strong numeric capabilities; ability to perform basic arithmetic using whole numbers and common fractions; and ability to read, analyze, interpret documents, and communicate clearly.

Responsibilities

Manage daily frontline operations and be trained in Teller and CSR duties to assist with and complete teller and customer service tasks as needed.
Communicate deposit knowledge and updates to Tellers and CSRs.
Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide coaching and timely feedback.
Develop and implement branch-level strategies to improve customer commitment and promote positive customer experiences.
Assist the Branch President with the deposit portfolio, overdraft reports, and deposit growth.
Oversee Teller and CSR scheduling and approve timesheets.
Make hiring decisions for Teller and CSR positions and coordinate onboarding with Human Resources.
Conduct performance assessments for Tellers and CSRs.
Coordinate with Human Resources to address employee behavioral and performance issues.
Maintain deposit compliance and educate staff about updates.
Ensure branch audits are completed as required.
Maintain and expand banking relationships with customers and the community.
Participate in civic and community affairs, functions, and organizations to promote community involvement for the bank.
Perform other responsibilities as assigned.