Frontline Manager III

Peoples Bank and Trust•Lindsborg, KS

About The Position

The Frontline Manager III serves as a key member of branch leadership, overseeing frontline staff (Tellers and CSRs) and branch deposit operations, with lending authority. The role assists the Branch President with branch management, profitability, and growth, and exercises independent judgment over deposit operations, staff performance, customer relationships, and business development. The manager originates and manages commercial and retail lending relationships, analyzes credit, structures loan recommendations, and makes lending decisions within assigned authority limits. The role supervises staff, recommends personnel actions, ensures compliance with banking regulations, policies, and procedures, and assumes branch leadership in the Branch President’s absence. The position manages daily branch operations and frontline activities; develops commercial and retail deposit and lending relationships; leads, coaches, and develops Teller and CSR staff; and supports customer relationships and community involvement. The manager must be trained in Teller and CSR functions and assist with those tasks as needed. The role also monitors branch performance, compliance, audits, risk, portfolio quality, deposit growth, and lending activity. The work takes place in a climate-controlled professional office environment with adequate lighting. Occasional travel to other bank branches and meetings outside normal business hours may be required. Occasional additional hours outside regular bank service hours may also be required. Physical activities include regular typing and mouse use, and occasional lifting or moving of up to 25 pounds, as well as standing, sitting, bending, kneeling, squatting, and walking for long periods.

Requirements

High school diploma or equivalent required.
Complete knowledge, understanding, and proficiency in Teller and CSR duties and functions.
Understanding of bank policies and procedures.
Strong written and verbal communication skills.
Attention to detail, multitasking, customer service, applied leadership, self-motivation, self-management, problem-solving, organization, analytical skills, interpersonal skills, customer relationship building, time management, documentation, computer literacy, independent judgment, leadership, product promotion and marketing, talent development and management, and community relationship management.
Ability to speak effectively and communicate clearly.
Ability to hear average conversations in an office environment around customers and bank personnel.
Ability to type throughout the day and use hands to type and maneuver a mouse regularly.
Vision abilities including close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision, with or without eyeglasses or contact lenses.
Ability to occasionally lift or move up to 25 pounds unassisted and to stand, sit, bend, kneel, squat, and walk for long periods.
Ability to deal with a variety of variables under limited standardization.
Strong numeric capabilities and ability to perform arithmetic using whole numbers and common fractions.
Ability to read, analyze, and interpret documents and communicate clearly.

Nice To Haves

Bachelor’s degree in Business, Finance, or a related field preferred.
Five or more years of banking experience, including loan and deposit management preferred.
Occasional travel to other bank branches.
Availability for occasional meetings outside normal business hours and occasional additional hours beyond regular bank service hours.

Responsibilities

Assist the Branch President in overseeing branch operations, profitability, and strategic goals.
Serve as acting branch leader during the Branch President’s absence, making operational and personnel decisions as needed.
Resolve escalated customer issues and operational concerns using independent judgment.
Monitor branch performance, compliance, audits, and risk management activities.
Coordinate branch facility maintenance with the Branch President and help ensure a safe, efficient work environment.
Develop and manage commercial and retail deposit and lending relationships.
Exercise lending authority within approved limits and make loan recommendations.
Analyze credit information and structure lending solutions to meet customer needs.
Grow loan and deposit portfolios through business development and customer relationship management.
Monitor portfolio quality, delinquencies, and opportunities for portfolio growth.
Lead, coach, and develop Teller and CSR staff.
Remain fully trained in Teller and CSR functions and assist with or complete teller and customer service tasks as needed.
Communicate deposit knowledge and updates so Teller and CSR staff can perform their duties.
Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide consistent coaching and timely feedback to Tellers and CSRs.
Develop and implement branch-level strategies to improve customer commitment and promote positive customer experiences.
Manage the deposit portfolio, overdraft reports, and deposit growth.
Oversee scheduling for Teller and CSR positions and approve timesheets.
Make hiring decisions for Teller and CSR positions and coordinate onboarding with Human Resources.
Conduct performance assessments for Teller and CSR positions.
Coordinate with Human Resources to address employee behavioral and performance issues as needed.
Maintain Deposit Compliance and educate staff on updates.
Ensure branch audits are completed as required.
Maintain and expand banking relationships with customers and the community.
Participate in civic and community affairs, functions, and organizations to promote the bank’s community involvement.
Perform other duties as assigned.