Frontline Manager III

Peoples Bank and Trust•Lindsborg, KS

About The Position

The Frontline Manager III is a member of branch leadership responsible for frontline staff (Tellers and CSRs) and branch deposit operations, with lending authority. The role assists the Branch President with branch management, profitability, and growth, exercising independent judgment over deposit operations, staff performance, customer relationships, and business development. The Frontline Manager III originates and manages commercial and retail lending relationships, analyzes credit, structures loan recommendations, and makes lending decisions within assigned authority limits. The position supervises staff, recommends personnel actions, ensures compliance with banking regulations, policies, and procedures, and leads the branch in the Branch President’s absence. The role manages daily branch and frontline operations; supports branch performance, profitability, strategic goals, compliance, audits, and risk management; and resolves escalated customer and operational concerns. It develops deposit and lending relationships, grows loan and deposit portfolios, monitors portfolio quality and delinquencies, and supports business development. The manager leads, coaches, schedules, and evaluates Teller and CSR staff, participates in hiring and onboarding, addresses employee performance matters with Human Resources, and ensures staff are informed about deposit practices and updates. The position also maintains relationships with customers and the community and participates in civic and community affairs promoting the bank. The work is performed in a professional office environment with climate control and adequate lighting. Occasional travel to other bank branches and occasional meetings outside normal business hours may be required. Additional hours outside regular bank service hours may occasionally be required.

Requirements

High school diploma or equivalent required.
Complete knowledge, understanding, training, and efficiency in Teller and CSR duties and functions.
Understanding of bank policies and procedures.
Attention to detail; strong written and verbal communication; multitasking; customer service; applied leadership; self-motivation; self-management; problem-solving; organization; analytical ability; interpersonal skills; customer relationship building; time management; documentation; computer literacy; independent judgment; leadership; product promotion and marketing; talent development and management; and community relationship management.
Ability to speak effectively and communicate clearly.
Ability to hear average conversations in an office environment around customers and bank personnel.
Regular typing and use of hands to type and maneuver a mouse.
Specific vision abilities including close and color vision, peripheral vision, depth perception, and ability to adjust focus with 20/20 vision, with or without eyeglasses or contacts.
Ability to occasionally lift or move up to 25 pounds unassisted and to stand, sit, bend, kneel, squat, and walk for long periods.
Ability to deal with a variety of variables under limited standardization.
Strong numeric capabilities, including arithmetic using whole numbers and common fractions.
Ability to read, analyze, and interpret documents and communicate clearly.

Nice To Haves

Bachelor’s degree in Business, Finance, or a related field preferred.
Five or more years of banking experience, including loan and deposit management, preferred.

Responsibilities

Manage daily operations of the branch.
Assist the Branch President in overseeing branch operations, profitability, and strategic goals.
Serve as acting branch leader in the Branch President’s absence and make operational and personnel decisions as needed.
Resolve escalated customer issues and operational concerns using independent judgment.
Monitor branch performance, compliance, audits, and risk management activities.
Coordinate with the Branch President on facility maintenance and help ensure a safe, efficient work environment.
Develop and manage commercial and retail deposit and lending relationships.
Exercise lending authority within approved limits and make loan recommendations.
Analyze credit information and structure lending solutions to meet customer needs.
Grow loan and deposit portfolios through business development and customer relationship management.
Monitor portfolio quality, delinquencies, and opportunities for portfolio growth.
Lead, coach, and develop Teller and CSR staff.
Maintain training in Teller and CSR functions and assist with or complete teller and customer service tasks as needed.
Communicate deposit knowledge and updates so Teller and CSR staff can perform their duties.
Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide coaching and timely feedback.
Develop and implement branch-level strategies to improve customer commitment and promote positive customer experiences.
Manage the deposit portfolio, overdraft reports, and deposit growth.
Oversee Teller and CSR scheduling and approve timesheets.
Make hiring decisions for Teller and CSR positions and coordinate onboarding with Human Resources.
Conduct performance assessments for Teller and CSR staff.
Coordinate with Human Resources on employee behavioral and performance issues.
Maintain deposit compliance and educate staff on updates.
Ensure branch audits are completed as required.
Maintain and expand banking relationships with customers and the community.
Participate in civic and community affairs, functions, and organizations that promote community involvement for the bank.
Perform other duties as assigned.