Front Parts Counter Representative
About The Position
Chevrolet of Turnersville, a Penske Automotive Group dealership, is seeking an experienced Front Parts Counter Representative. The role provides direct assistance to retail and wholesale customers and service department technicians by selling needed parts and accessories in a timely manner. The representative contributes to customer satisfaction and department profitability, communicates with customers about parts questions professionally and accurately, and works with the Parts Manager to set and report on monthly and annual department goals. The position pays $18.00–$21.00 per hour.
Requirements
- High school diploma or equivalent, and one year of related experience, or an equivalent combination of education and experience.
- Excellent customer service skills.
- Computer proficiency.
- Excellent oral and written communication skills, including the ability to communicate face-to-face, by phone, or through other means.
- Ability to understand and comply with relevant regulations, including hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to process data and organize it for management analysis.
- Ability to perform arithmetic calculations, including rates, ratios, percentages, discounts, interest, and commissions, and to interpret bar graphs.
- Ability to understand and follow work rules, procedures, and written or oral instructions.
- Ability to work independently and complete assignments within established instructions and practices.
- Ability to interact well with others and positively influence department, dealership, and organizational morale.
- Valid driver's license.
- Ability to meet the position's physical demands, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, repetitive motion, and lifting or carrying loads with an assistance device as described.
Nice To Haves
- Associate's degree or equivalent, with two years of related experience and/or training, or an equivalent combination of education and experience.
- At least one year's experience working in a service drive or at an automotive parts retailer or wholesaler.
- ASE Certification.
- i-Car Certification.
- Specific manufacturer's certification.
Responsibilities
- Assist retail and wholesale customers and service department technicians with parts and accessories needs.
- Sell needed parts and accessories in a timely manner.
- Provide professional, clear, accurate, and courteous responses to customers' parts questions.
- Contribute expertise to the parts department while focusing on customer satisfaction and profitability.
- Set monthly and annual Parts Department goals with the Parts Manager and report progress.
- Comply with applicable federal, state, and local regulations affecting the parts department.
- Ensure proper safety equipment is used.
Benefits
- Medical, dental, and vision health care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
