Front Office- Flexible Part Time

Md Pediatric Associates•Flower Mound, TX

3d•Onsite

About The Position

MD Pediatric Associates is hiring a part-time Front Office employee to support clinic operations and provide patient-focused administrative service. The role checks patients in, guides them through administrative processes, verifies insurance, handles paperwork and phone calls, and helps maintain an orderly, welcoming clinic. The employee works with clinic staff and management to support efficient operations, high-quality care, and customer satisfaction while following company policies, confidentiality requirements, and applicable safety and infection-control procedures. The position is in person, scheduled for day shifts Monday through Friday, with weekend availability and possible coverage of other shifts or clinic locations.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Competencies in integrity, professionalism, initiative, interpersonal skills, confidentiality, customer/patient focus, time management, communication, organization, and maintaining a high energy level.
Demonstrated excellence in customer service.
Strong written and verbal communication skills.
Basic knowledge of computers and programs.
Time-management skills.
Knowledge of state and federal regulations applicable to the position and a general understanding of HIPAA guidelines.

Nice To Haves

At least one year of experience in a medical office setting.
Basic knowledge of medical terminology.

Responsibilities

Follow MDPA’s Code of Conduct, mission, vision, and values; treat patients, visitors, and colleagues with compassion and respect.
Work the assigned schedule and notify management of absences or tardiness according to policy.
Coordinate with staff to support high-quality patient care and services.
Cover other shifts or clinic locations when required.
Check patients in promptly and follow check-in procedures; keep patients informed about clinic processes.
Maintain a clean, orderly clinic and a pleasant waiting room with adequate seating, in accordance with company standards.
Notify the manager of unusual circumstances.
Work as a team member to support clinic efficiency guidelines.
Guide patients through administrative processes, including forms, Follow My Health, Chadis, and ADD scheduling protocol.
Review patient paperwork for completeness and collect required insurance and demographic information.
Return insurance cards and driver’s licenses to patients immediately.
Verify insurance accurately and promptly; explain insurance benefits and patient responsibility.
Answer clinic phone calls, provide information, and refer questions to appropriate staff as needed.
Complete the daily checklist after each shift, including accounting for and documenting all forms of payment.
Participate in staff meetings and stay informed about information, policies, and expectations.
Work with managers, providers, and clinic staff to maintain high customer satisfaction.
Protect confidential patient, employee, and proprietary business information and follow company HIPAA policies and procedures.
Complete required and mandatory training on time and maintain required training.
Follow company infection-control and hand-hygiene policies.
Follow OSHA and MDPA policies for maintaining a safe and secure environment for patients and staff.
Support company-sponsored community activities and marketing initiatives.
Participate in successful completion of reviews and surveys.
Attend required meetings and training in-services.
Perform other duties that may be necessary or in the organization’s best interest.