Front Office

CenterWell • Baytown, TX

6d • Onsite

About The Position

The Front Office professional works onsite as a Patient Access Coordinator and reports to the Center Administrator. The role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout, while maintaining data quality and revenue integrity and coordinating patient flow through the clinic.

The position includes preparing for visits by reviewing schedules 24–48 hours ahead, supporting digital-first check-in, monitoring patient and EMR queues, and communicating wait-time updates. It also handles point-of-service collections and daily drawer reconciliation, checkout and follow-up scheduling, and outreach related to no-shows or preventive care appointments. The Front Office professional is a key patient contact and works closely with clinical staff to support efficient clinic operations.

Requirements

• Computer literacy.
• Knowledge of patient eligibility and benefits.
• Ability to use scheduling systems to optimize staffing levels.
• Ability to handle patient concerns while maintaining rapport.
• Ability to follow defined workflows consistently.
• Ability to manage patient needs across scheduling and follow-up.
• Ability to manage time and tasks efficiently.
• Ability to handle incoming calls accurately and professionally.
• Ability to maintain accurate and complete records.
• Ability to work effectively across teams.
• Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously.
• Reliability, punctuality, integrity when handling Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

• Knowledge of appropriate communication channels and escalation rules.
• Ability to use and verify digital intake data.
• Knowledge of patient identity protection.
• Familiarity with clinical operations.
• Ability to assist in patient registration.
• Familiarity with types of clinic visits.

Responsibilities

• Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
• Facilitate patient check-in using digital tools and accurately complete demographics, consents, and patient-ready signals.
• Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
• Discuss patients’ financial responsibility, process point-of-service payments, and reconcile the daily cash drawer.
• Complete checkout, schedule follow-up appointments, and conduct outbound outreach for no-shows or preventive care appointments.
• Verify patient identity and insurance coverage, supporting accurate records and revenue integrity.
• Coordinate patient readiness and movement through the clinic to support short wait times and provider throughput.
• Handle patient concerns and incoming calls professionally while maintaining rapport.
• Maintain accurate and complete records and work effectively across teams.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed