Front Office Supervisor - Kimpton Hotel Palomar

Kimpton Hotels & Restaurants • Philadelphia, PA

3d

About The Position

The Front Office Supervisor leads all aspects of Front Office operations, setting and maintaining a high level of guest service. The role provides timely, courteous service to guests, assists with check-in and supports a positive guest experience throughout their stay to encourage repeat business. The supervisor helps maintain a collaborative environment and leads by example while ensuring employees and daily operations meet service standards.

Requirements

• Two years of related experience in hospitality or a similar industry.
• Flexible schedule, with availability to work evenings, weekends, and holidays when needed.

Nice To Haves

• High school diploma preferred.

Responsibilities

• Meet with staff at the start of each shift to receive pertinent information and review the Front Desk logbook.
• Review arrivals and departures, special requests, challenges, billing accuracy, and potential guest relocations.
• Ensure all shifts are covered as scheduled and provide coverage when necessary.
• Follow key control and credit policies and remain knowledgeable about fire and emergency procedures.
• Ensure desk agents complete AM/PM checklists.
• Handle guest situations calmly and professionally.
• Be knowledgeable about employee duties and lead by example.
• Maintain professional telephone contact with other hotel departments.
• Ensure accuracy of group arrangements, rooming lists, billing, amenities, and arrivals.
• Maintain cleanliness and organization of the back office, front desk, and front desk closet, and manage office-supply inventory.
• Counsel and coach employees when necessary, using accurate documentation and techniques.
• Ensure employees complete their duties before departing and are posted at their stations on time.
• Train employees and monitor service levels daily; ensure team members follow grooming and uniform standards.
• Meet or stay within payroll and expense budgets.
• Assist guests at check-in and provide service throughout their stay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed