Overnight Front Office Supervisor - Signia by Hilton Diplomat Beach Resort

Hilton • Hollywood, FL

1d • Onsite

About The Position

The Front Office Supervisor oversees front office operations and team members, helping ensure smooth check-ins and check-outs and memorable guest service. The role leads daily team operations, resolves guest concerns, and monitors lobby traffic to maintain service efficiency. The position is with Hilton at the Signia by Hilton Diplomat Beach Resort and is described as an overnight role.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Supervise front office team members in carrying out front office procedures, including check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations by creating schedules, assigning tasks, conducting pre-shift meetings, and providing training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed