Assistant Director of Front Office - Signia by Hilton Diplomat Beach Resort

Hilton • Hollywood, FL

3d

About The Position

The Assistant Director of Front Office supports the Director in leading front office operations at the Signia by Hilton Diplomat Beach Resort. The role helps oversee guest service, registration, room inventory, cost control, policy compliance, system efficiency, and coordination across departments. It also supports service improvements, revenue initiatives, corporate marketing programs, performance reporting, VIP guest experiences, and team engagement and development.

Requirements

• A passion for hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership skills and the ability to inspire others.
• Teamwork and a sense of ownership and accountability.
• Urgency and discipline in carrying out responsibilities.

Responsibilities

• Assist in directing Front Office operations, including guest service, registration, room inventory, cost control, policy compliance, system efficiency, and departmental coordination.
• Monitor guest service delivery, respond to satisfaction trends, and implement improvements to enhance the guest experience.
• Assist with hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue.
• Support the integration and execution of corporate marketing programs within Front Office operations.
• Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals.
• Manage the VIP process by reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience.
• Promote team engagement and retention through performance management, professional development, and recognition programs.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed