Front Office Specialist

Monroe Health Center • Peterstown, WV

7d • Onsite

About The Position

Monroe Health Center is seeking a professional and organized Front Office Specialist for its Peterstown Health Center in Peterstown, West Virginia. The role supports a welcoming and efficient patient experience in a busy healthcare setting at a Federally Qualified Health Center serving the rural community. The ideal candidate is detail-oriented, compassionate, and comfortable working in a fast-paced, patient-centered environment.

This is a full-time position with a consistent Monday-through-Friday schedule of 40 hours per week; weekends are not required. The position includes greeting patients, managing front-office processes, handling inquiries, maintaining records, collecting payments, and coordinating with clinical staff.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Proficiency with electronic health record (EHR) systems and basic office software, such as Microsoft Office.
• Ability to multitask and stay organized in a busy environment.

Nice To Haves

• Medical office training.
• One to two years of experience in a medical office or customer service role.
• Knowledge of medical terminology and insurance processes.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage patient check-in and check-out, including scheduling appointments and verifying insurance.
• Answer phone calls, respond to inquiries, and provide information to patients and staff.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Collect co-pays and payments and coordinate with the billing department.
• Collaborate with clinical staff to support patient flow and care coordination.

Benefits

• Company contribution for health insurance.
• Paid long-term disability insurance.
• Paid basic life insurance.
• West Virginia State Retirement plan.
• 11 paid holidays.
• Paid time off, including vacation, sick, and personal time.
• Supportive, collaborative company culture that values teamwork and patient care.
• Consistent Monday-through-Friday schedule, 40 hours per week, with no weekends required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED