Front Office Specialist - Towne Lake Family Medicine

5000 Wellstar Medical Group, LLC•Woodstock, GA

10h

About The Position

The Front Office Specialist (FOS) provides customer service and administrative support for a physician practice. The role includes greeting patients and guests, registering patients at check-in and check-out, answering and directing telephone calls, scheduling appointments, managing cash, and supporting practice operations. The specialist is expected to multitask and communicate with patients, clinical staff, providers, and other customers while contributing to patient experience, employee engagement, and financial goals.

Requirements

High school diploma or equivalent.
1–2 years of administrative front-office experience in a physician practice or healthcare setting.
Essential computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Ability to understand and communicate in verbal and written English.
Positive attitude and ability to work in a team setting.

Nice To Haves

Medical terminology knowledge, including CPT-4, ICD-9, and HCPCS coding.
Previous customer service experience.

Responsibilities

Greet patients and guests warmly in person and by telephone, identify oneself and the practice, and follow AIDET principles.
Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues and wait times, respond to voicemails and messages promptly, and offer callbacks when callers have been on hold too long.
Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is completed.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage cash allowance, verify opening balance, provide and account for correct change and collections, and accurately balance superbills and posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate pharmaceutical representatives, visitors, sample pickups, and other clinic requests with the clinic.
Perform other duties as assigned by management.