Front Office Specialist - Cardiovascular Medicine Marietta

Wellstar Health System•Kirkwood, MO

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers while supporting practice operations. The role includes greeting and registering patients, answering telephones, scheduling appointments, managing cash, and performing administrative functions. It is a highly functioning position requiring multitasking and communication with a variety of customers. The specialist contributes to patient experience, employee engagement, and financial goals while working with clinical staff and providers.

Requirements

High school diploma or GED.
Previous customer service experience.
Computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Nice To Haves

Two years of administrative front office experience in a physician practice or healthcare setting (preferred).
Medical terminology, including CPT-4, ICD-9, and HCPCS coding (preferred).

Responsibilities

Greet patients and guests warmly in person and by telephone, identify oneself and the practice, and follow AIDET principles.
Answer incoming calls, route callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
Keep patients informed promptly about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, manage wait times, respond to voicemails and messages in a timely manner, and offer callbacks when callers have been on hold too long.
Register and schedule patients; verify insurance eligibility through Experion; check patients in; scan insurance cards and identification into the EHR; and ensure required paperwork is complete.
Collect copayments and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage cash allowance, verify opening balance, ensure collections and change are correct, and accurately balance superbills or posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate clinic requests involving pharmaceutical representatives, visitors, and sample pickups.
Perform other duties assigned by management and comply with Wellstar Health System policies, standards of work, and code of conduct.