Front Office Specialist - Pulmonary Medicine LaGrange

Wellstar•LaGrange, GA

18h

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers while supporting the practice’s daily operations. The position includes greeting patients and guests, registering patients at check-in and check-out, answering telephones, scheduling appointments, managing cash, and performing administrative functions. The FOS is an important member of the team in supporting patient experience, employee engagement, and financial goals. The role requires multitasking and communicating with a variety of customers. The FOS works with clinical staff and providers to support patient flow, appointment scheduling, registration, insurance eligibility checks, required paperwork, payment collection, and appointment reminders. Administrative support also includes coordinating pharmaceutical representatives, visitors, sample pickups, and other clinic requests. The employee must comply with Wellstar Health System policies, standards of work, and code of conduct, and perform other duties as assigned.

Requirements

High school diploma or GED.
Two years of administrative front-office experience in a physician practice or healthcare setting.
Essential computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Nice To Haves

Previous customer service experience.
Medical terminology, including CPT-4, ICD-9, and HCPCS coding.

Responsibilities

Greet patients and guests warmly in person and by telephone, following AIDET principles and identifying oneself and the practice.
Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments as requested.
Communicate promptly with patients about delays or wait times and manage call queues, voicemails, and messages in a timely manner.
Coordinate with clinical staff and providers using a team approach.
Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is completed.
Collect co-pays, outstanding balances, deductibles, and self-pay balances in accordance with the WMG LD90 cash management policy.
Manage cash allowances, verify opening balances, ensure collections and change are accurate, and balance superbills or posting reports with the bank bag at daily close.
Check patients out, arrange payment plans for balances, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate pharmaceutical representatives, visitors, sample pickups, and other clinic requests.
Comply with Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned by management.