Front Office Specialist- Family Medicine Avalon Health Park Weekend Extended Hours

Wellstar Health System

12h

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the daily operations of a family medicine practice. The role includes greeting patients, registering them at check-in and check-out, answering telephones, scheduling appointments, handling cash, and performing administrative functions. The position requires multitasking and communicating with a variety of customers while contributing to patient experience, employee engagement, and financial goals.

Requirements

High school diploma or GED.
1–2 years of administrative front-office experience in a physician practice or healthcare setting.
Customer service experience.

Responsibilities

Greet patients and guests warmly in person and by telephone, following AIDET principles and identifying yourself and the practice.
Answer incoming calls, direct callers to appropriate personnel, record messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues and wait times, respond to voicemails and messages promptly, and offer callbacks when callers have been on hold too long.
Register and schedule patients, verify insurance eligibility through Experion, check in patients, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
Collect copays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage cash allowance, verify opening balances, provide correct change, account for collections, and accurately balance superbills or posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up visits.
Contact patients with appointment reminders.
Coordinate with the clinic regarding pharmaceutical representatives, visitors, sample pickups, and other clinic requests.
Perform other duties as assigned by management.