Front Office Specialist - Alpharetta Primary Care Extended Hours

Wellstar•Alpharetta, GA

About The Position

The Front Office Specialist (FOS) supports front-office operations at Alpharetta Primary Care Extended Hours. The role provides welcoming, compassionate service to patients and guests in person and by telephone, coordinates communications and appointments, and works with clinical staff and providers to support patient care. Responsibilities also include patient registration, insurance eligibility checks, check-in and checkout, collecting payments, managing daily cash processes, appointment reminders, and coordinating clinic visitors and requests.

Requirements

High school diploma or equivalent.
Two years of administrative front-office experience in a physician practice or healthcare setting.

Nice To Haves

Previous customer service experience.

Responsibilities

Greet patients and guests warmly in person and by telephone, identifying self and the practice in accordance with AIDET principles.
Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments as requested.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor patient call wait times and system queues, respond to voicemails and messages promptly, and offer callbacks when patients have been on hold too long.
Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage cash allowance, verify the opening balance, ensure correct change and collections, and accurately balance superbills/posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payment plans when needed, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests with the clinic.
Perform other duties as assigned by management.