Office Specialist - Nelsonville Primary Care

OhioHealth • Nelsonville, OH

3d

About The Position

The Office Specialist provides administrative and clerical support for the Nelsonville Primary Care department and coordinates office operations. The role includes patient scheduling, registration, billing support, insurance verification, and maintaining and organizing patient records. The specialist greets patients and visitors, answers and directs telephone calls, and uses information systems and office software to record and maintain information. The position has variable shifts, including some weekends, and is scheduled for 40 hours per week.

Requirements

• High school education or GED.
• Demonstrated customer service and telephone skills.
• Knowledge of basic word-processing and spreadsheet software.
• Knowledge of insurance, registration, or billing processes and medical terminology.
• One to two years of previous secretarial experience in a health care or medical office.

Responsibilities

• Complete patient scheduling, registration, and billing procedures; maintain, process, and organize patient records; verify information accuracy; use information systems to record and transcribe patient information; and maintain department databases.
• Verify insurance and process insurance paperwork; obtain pre-authorization when necessary; and coordinate with physician offices and other third parties to obtain required paperwork.
• Greet patients and visitors and, when needed, schedule follow-up or other visits.
• Answer and screen calls, direct inquiries to appropriate staff, and ensure adequate phone coverage.
• Provide general office and clerical support and coordinate office operations.
• Perform duties with a focus on safety, quality, and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED