Front Office Specialist - Alpharetta Primary Care Extended Hours
About The Position
The Front Office Specialist supports front-office operations at a primary care practice, providing courteous service to patients and guests in person and by telephone. The role handles calls and messages, schedules appointments, communicates wait-time updates, and works collaboratively with clinical staff and providers. The position also manages patient registration and check-in/check-out, insurance eligibility verification, collection of co-pays and balances, payment arrangements, and daily cash reconciliation. Administrative duties include coordinating clinic visitors, pharmaceutical representatives, and sample pickups, as well as other duties assigned by management.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
Nice To Haves
- Two years of administrative front-office experience in a physician practice or healthcare setting.
Responsibilities
- Greet patients and guests warmly in person and by telephone, identifying oneself and the practice in accordance with AIDET principles.
- Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments as requested.
- Communicate promptly with patients about delays or waits for care.
- Work collaboratively with clinical staff and providers.
- Monitor call queues, respond to voicemails and messages promptly, and offer callbacks when patients have been on hold too long.
- Register and schedule patients, verify insurance eligibility through Experion, check in patients, scan insurance cards and identification into the EHR, and ensure required paperwork is completed.
- Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
- Manage the cash allowance, verify the opening balance, ensure collections and change are correct, and reconcile superbills or posting reports with the bank bag at daily close.
- Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up appointments.
- Contact patients with appointment reminders.
- Coordinate with the clinic regarding pharmaceutical representatives, visitors, sample pickups, and other clinic requests.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
