Front Office Specialist - Pulmonary Medicine East Cobb Health Park

Wellstar Health System • East Cobb Health Park, GA

20h

About The Position

The Front Office Specialist (FOS) greets patients and answers incoming calls, managing patient call wait times and directing calls to appropriate personnel. The role registers patients and schedules appointments as requested. Working in a team with clinical staff and providers, the FOS also handles non-clinical processes, facilitates patient checkout, collects payments, and schedules follow-up visits while providing a superior customer service experience.

Requirements

• High school diploma.
• 1–2 years of administrative front office experience in a physician practice or healthcare setting.
• Previous customer service experience.
• Excellent communication skills.

Responsibilities

• Greet patients.
• Answer incoming calls, manage patient call wait times, and direct calls to appropriate personnel.
• Register patients and schedule appointments as requested.
• Work collaboratively with clinical staff and providers.
• Handle non-clinical processes.
• Facilitate patient checkout.
• Collect payments.
• Schedule follow-up appointments.
• Provide a superior customer service experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED