Front Office Specialist - East Cobb Health Park Urogynecology

5000 Wellstar Medical Group, LLC•Marietta, GA

20h

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the day-to-day operations of the practice. The role includes greeting and registering patients, answering telephones, scheduling appointments, managing cash, and performing administrative functions. The position requires multitasking and communication with a variety of customers and contributes to patient experience, employee engagement, and financial goals. The FOS works with clinical staff and providers to support patients throughout their visits. Responsibilities include appointment registration and scheduling, insurance eligibility checks, handling payments and account balances, appointment reminders, and coordinating clinic visitors and requests. The role also requires compliance with Wellstar policies, standards of work, and code of conduct.

Requirements

High school diploma or GED.
1–2 years of administrative front office experience in a physician practice or healthcare setting.
Customer service experience.
Computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Ability to communicate and understand verbal and written English.
Positive attitude and ability to work in a team setting.

Nice To Haves

Medical terminology, including CPT-4, ICD-9, and HCPCS coding knowledge.
Previous customer service experience.

Responsibilities

Greet patients and guests warmly in person and by telephone, following AIDET principles and identifying oneself and the practice.
Answer incoming calls, direct calls to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments as requested.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, respond to voicemails and messages promptly, and offer call-back options when patients have been on hold too long.
Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify the opening balance, ensure correct change and collections, and accurately balance superbills and posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payment plans, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
Perform other duties assigned by management and comply with Wellstar Health System policies, standards of work, and code of conduct.