Front Office Specialist - Urogynecology, Vinings Health Park

Wellstar Health System•Vinings, GA

13d•Onsite

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the practice’s daily operations. The role includes greeting patients, registering them at check-in and check-out, answering telephones, scheduling appointments, managing cash, and performing administrative functions. The specialist must multitask and communicate with patients, clinical staff, providers, and other customers while contributing to patient experience, employee engagement, and financial goals. The position is at Vinings Health Park, 699 Church Street #230, Marietta, Georgia. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift.

Requirements

High school diploma.
At least 2 years of administrative front office experience in a physician practice or healthcare setting.
Previous customer service experience.
Essential computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Nice To Haves

Medical terminology, including CPT-4, ICD-9, and HCPCS coding, is preferred.

Responsibilities

Greet patients and guests warmly in person and by telephone, identify oneself and the practice, and follow AIDET principles.
Answer incoming calls, direct calls to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments as requested.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, respond to voicemails and messages in a timely manner, manage patient call wait times, and offer call-backs when callers have been on hold too long.
Register and schedule patients, check insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is completed.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify the opening balance, ensure correct change and collections, and accurately balance superbills or posting reports with the bank bag at daily close.
Check patients out, collect deductibles and self-pay balances, arrange payment plans, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
Perform other duties as assigned by management and comply with Wellstar Health System policies, standards of work, and code of conduct.