Front Office Specialist - Urogynecology, Vinings Health Park
About The Position
The Front Office Specialist (FOS) provides customer service and administrative support for Wellstar’s urogynecology practice. The role involves welcoming patients and guests, registering patients at check-in and check-out, answering calls, scheduling appointments, handling cash and payments, and completing other administrative functions that support practice operations. The specialist multitasks and communicates with patients, customers, clinical staff, and providers while contributing to patient experience, employee engagement, and financial goals. The position is at Vinings Health Park, 699 Church Street #230, Marietta, Georgia. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift.
Requirements
- High school diploma.
- Two years of administrative front office experience in a physician practice or healthcare setting.
- Previous customer service experience.
- Essential computer skills.
- Knowledge of insurance filing and requirements.
- Strong verbal and written communication skills.
Nice To Haves
- Medical terminology, including coding knowledge of CPT-4, ICD-9, and HCPCS.
Responsibilities
- Greet patients and guests warmly in person and by telephone, identifying oneself and the practice in accordance with AIDET principles.
- Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
- Communicate promptly with patients about delays or waits for care.
- Work collaboratively with clinical staff and providers.
- Monitor call queues and wait times, respond to voicemails and messages promptly, and offer callback options when callers are on hold too long.
- Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
- Collect co-pays, outstanding balances, deductibles, and self-pay balances in accordance with the WMG LD90 cash management policy.
- Manage the cash allowance, verify opening balances, account for change and collections, and accurately balance superbills and posting reports with the bank bag at daily close.
- Set up payment arrangements and schedule follow-up appointments during patient checkout.
- Contact patients with appointment reminders.
- Coordinate pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
- Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
