Front Office Specialist- Family Medicine Avalon Health Park Weekend Extended Hours
5000 Wellstar Medical Group, LLC•Alpharetta, GA
About The Position
The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the day-to-day operations of a family medicine practice. The role includes greeting and registering patients, scheduling appointments, answering telephones, managing patient communications, handling payments, and performing administrative functions. The position requires multitasking and communicating with a range of customers while contributing to patient experience, employee engagement, and financial goals.
Requirements
- High school diploma or GED.
- 1–2 years of administrative front-office experience in a physician practice or healthcare setting.
- Customer service experience is required.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Greet patients and guests warmly in person and by telephone, following AIDET principles and identifying oneself and the practice.
- Answer incoming calls, direct callers to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
- Communicate promptly with patients about delays or waits for care.
- Work collaboratively with clinical staff and providers.
- Monitor call queues, respond to voicemail and messages in a timely manner, and offer call-backs when callers have been on hold too long.
- Register and schedule patients, verify insurance eligibility through Experion, check patients in, scan insurance cards and identification into the EHR, and ensure required paperwork is complete.
- Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
- Manage cash allowance, verify the opening balance, provide and account for correct change and collections, and accurately balance superbills or posting reports with the bank bag at daily close.
- Check patients out, collect deductibles or self-pay balances, arrange payment plans, and schedule follow-up appointments.
- Contact patients with appointment reminders.
- Coordinate clinic requests involving pharmaceutical representatives, visitors, and sample pick-ups.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
