Front Office Specialist - Douglasville Pulmonary

Wellstar Health System•Douglasville, GA

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the operations of a physician practice. The role includes greeting and registering patients, scheduling appointments, answering telephones, managing cash, and completing administrative functions. The position requires multitasking and communicating with a variety of customers while contributing to patient experience, employee engagement, and financial goals.

Requirements

High school diploma or GED.
1–2 years of administrative front-office experience in a physician practice or healthcare setting.
Customer service experience.
Essential computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Ability to communicate and understand spoken and written English.
Positive attitude and ability to work in a team setting.

Nice To Haves

Medical terminology, including CPT-4, ICD-9, and HCPCS coding.

Responsibilities

Greet patients and guests warmly in person and by telephone, identifying yourself and the practice in accordance with AIDET principles.
Answer incoming calls, direct calls to appropriate personnel, take messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, respond to voicemails and messages promptly, and offer call-backs when patients have been on hold too long.
Register and schedule patients; verify insurance eligibility through Experion; check patients in; scan insurance cards and identification into the EHR; and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify the opening balance, provide correct change, account for collections, and accurately balance superbills and posting reports with the bank bag at daily close.
Check patients out; collect deductibles or self-pay balances; arrange payment plans; and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate pharmaceutical representatives, visitors, sample pickups, and other clinic requests.
Perform other duties as assigned by management and comply with Wellstar Health System policies, standards of work, and code of conduct.