Front Office Specialist - Vinings Health Park Pulmonary

5000 Wellstar Medical Group, LLC•Smyrna, GA

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the daily operations of the practice. The role includes greeting and registering patients, answering telephones, scheduling appointments, managing cash and payments, and performing administrative functions. The position requires multitasking and communicating with a variety of customers while contributing to patient experience, employee engagement, and financial goals.

Requirements

High school diploma or GED.
1–2 years of administrative front-office experience in a physician practice or healthcare setting.
Previous customer service experience.
Essential computer skills.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Ability to communicate and understand verbal and written English.
Ability to display a positive attitude while working in a team setting.

Nice To Haves

Knowledge of medical terminology, including CPT-4, ICD-9, and HCPCS coding.

Responsibilities

Greet patients and guests warmly in person and by telephone, identifying oneself and the practice in accordance with AIDET principles.
Answer incoming calls, direct calls to appropriate personnel, enter messages in the EHR, handle non-clinical processes, and schedule appointments.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues, respond to voicemails and messages in a timely manner, and offer call-backs when callers have been on hold too long.
Register and schedule patients; verify insurance eligibility through Experion; check in patients; scan insurance cards and identification into the EHR; and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify the opening balance, provide and account for correct change and collections, and accurately balance superbills and posting reports with the bank bag at daily close.
Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate clinic needs related to pharmaceutical representatives, visitors, sample pick-ups, and other requests.
Comply with Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned by management.