Front Office Specialist

TriHealth • Blue Ash, OH

2h • Onsite

About The Position

The Front Office Specialist is the first point of connection for patients with TriHealth care teams and helps create a welcoming, compassionate, and seamless experience. The role handles incoming telephone calls, greets and registers patients, and files and prepares charts. Checkout duties include reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation. Some locations also require charge and receipt entry and preparation of charge-receipt summaries for office-related services.

The position is located at 10506 Montgomery Rd. and is scheduled full time on the day shift. TriHealth describes its workplace expectations through its SERVE standards and ALWAYS behaviors, including welcoming and assisting patients and guests, addressing service breakdowns, improving quality and safety, respecting differences and contributions, being punctual and prepared, maintaining a clean and safe environment, using resources efficiently, and showing courtesy and compassion.

Requirements

• High school diploma or GED (required).
• 3–4 years of experience in a related field (required).

Responsibilities

• Answer incoming telephone calls and handle, direct, and distribute them appropriately.
• Demonstrate flexibility and initiative in seeking or accepting additional assignments.
• Schedule patient appointments and promptly inform the department of issues.
• Enter patient registration information accurately and update insurance and demographic data.
• Accept patient payments and record them accurately.
• Treat families, community professionals, agencies, office personnel, and team members with courtesy and respect; follow JCAHO and HIPAA protocols and access only job-related information.
• Handle patient complaints and refer concerns to the manager as appropriate.
• Greet patients and guests and assist those who are lost by escorting them or finding someone who can help.
• Address service breakdowns, prioritize patients and guests who are waiting, and contribute to improved quality, safety, and service.
• Respect cultural and spiritual differences, individual preferences, and the opinions and contributions of others.
• Arrive prepared and on time, maintain a clean and safe physical environment, and use supplies and equipment efficiently.
• Acknowledge team members' contributions and show courtesy and compassion to customers, team members, and the community.
• File and prepare patient charts.
• Perform checkout functions, including reviewing encounter form data, collecting co-payments, and scheduling follow-up appointments.
• Complete daily bank deposits and day-end reconciliation duties.
• At some locations, complete charge and receipt entry and prepare charge-receipt summaries for office-related services.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage; paid time off; retirement savings plans; and tuition reimbursement. PRN positions are not eligible for TriHealth benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED