Front Office Specialist (Cross-training required)

Clarkson Eyecare • Mitchell, KY

3d

About The Position

A Front Office Specialist is trained to serve as the first point of contact and set the tone for a world-class Total Patient Experience. The role also performs the administrative responsibilities needed to support a smooth patient check-in and checkout experience. Cross-training is required.

Work is primarily performed in a standard office or clinical setting. Travel to other locations may be required to carry out essential job duties and responsibilities.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by the state.
• Provide proof of identity and the right to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to perform the role’s physical activities, including walking, sitting, standing, bending, stooping, reaching, and handling items up to 25 lbs.; strong fine motor skills and full use of hands; and visual and auditory acuity.
• Cross-training is required.

Nice To Haves

• Previous medical office experience preferred.
• Previous optometry and/or ophthalmology experience strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience by building relationships with patients and delivering service and support.
• Provide exceptional customer service during in-person and phone encounters.
• Maintain a professional attitude, greet patients promptly, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Work urgently while considering patients’ time and the doctor’s schedule.
• Double-check insurance authorizations and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow and communicate to maximize efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off (PTO)
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED