Front Office Specialist - Training Provided!
About The Position
A Front Office Specialist is trained to serve as the first point of contact and set the tone for a world-class Total Patient Experience. The role also handles the administrative responsibilities needed to create a smooth patient check-in and checkout experience. Work is primarily performed in a standard office or clinical setting, with travel to other locations potentially required to carry out essential duties. The position is based at The Eye Doctors in Emporia, Kansas. The office is open Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m. Employees need open availability for shifts within those hours and may occasionally need to work earlier or later.
Requirements
- High school diploma or GED.
- At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
- Favorable result on a background check as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform frequent walking, sitting, and standing, as well as regular bending, stooping, and reaching.
- Ability to lift, carry, push, and pull items up to 25 pounds.
- Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
- Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.
Nice To Haves
- Previous medical office experience preferred.
- Previous optometry and/or ophthalmology experience strongly preferred.
Responsibilities
- Embrace and execute the Total Patient Experience, building relationships with patients while delivering service and support.
- Provide exceptional customer service during in-person and phone encounters.
- Greet patients promptly and professionally, and thank them when they leave.
- Answer external and internal phone calls and provide prompt, courteous service.
- Work urgently while considering patients’ time and the doctor’s schedule.
- Verify insurance authorizations and prepare accurate flow sheets.
- Check out patients and collect payments according to procedures.
- Manage patient flow and communicate to maximize office efficiency and customer service.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
