Front Office Specialist - Training Provided!
About The Position
The Front Office Specialist is trained to serve as the first point of contact and set the tone for a world-class Total Patient Experience. The role includes administrative responsibilities that support a smooth patient check-in and check-out process. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required to perform essential duties. The position is full-time and requires open availability for shifts scheduled within the office hours of Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 1 p.m. The employee may need to work somewhat earlier or later as needed, but is not expected to work all listed hours.
Requirements
- High school diploma or GED.
- At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
- Favorable result on a background check as required by the state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to meet the physical requirements of the position, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking; regular bending, stooping, and reaching; and full use of hands for grasping, writing, typing, and using technology.
- Visual and auditory acuity, including color, depth, peripheral vision, and the ability to adjust focus.
Nice To Haves
- Previous medical office experience.
- Previous optometry and/or ophthalmology experience is strongly preferred.
Responsibilities
- Deliver the Total Patient Experience and build relationships with patients through service and support.
- Provide exceptional customer service during in-person and telephone interactions.
- Greet patients promptly and professionally, and thank them when they leave.
- Answer external and internal phone calls and provide prompt, courteous service.
- Act with urgency while considering patients’ time and the doctor’s schedule.
- Verify insurance authorizations and prepare accurate flow sheets.
- Check out patients and collect payments according to procedures.
- Manage patient flow and communicate to support office efficiency and customer service.
- Complete daily reconciliations, close the day, and count the cash drawer.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
