Front Office Specialist (Cross-training required)

Clarkson Eyecare•Fort Mitchell, KY

About The Position

A Front Office Specialist serves as the first point of contact and helps create a world-class Total Patient Experience. The role includes providing patient service and completing administrative responsibilities that support smooth check-in and check-out. Work is primarily performed in a standard office or clinical setting, though travel to other locations may be required to carry out essential duties. The position requires cross-training.

Requirements

At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable background-check result as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Previous medical office experience preferred.
Previous optometry and/or ophthalmology experience strongly preferred.

Responsibilities

Embrace and execute the Total Patient Experience by building relationships with patients and providing service and support.
Provide exceptional customer service during in-person and phone interactions.
Greet patients promptly and professionally, and thank them when they leave.
Answer internal and external phone calls promptly and courteously.
Work with urgency while considering patients’ time and doctors’ schedules.
Verify insurance authorizations and prepare accurate flow sheets.
Check out patients and collect payments according to procedures.
Manage patient flow and communicate to support office efficiency and customer service.
Complete daily reconciliations, close the day, and count down the cash drawer.
Follow company policies and procedures, including HIPAA.
Perform general office duties and cleaning as assigned by the manager.