Front Office Specialist I - TCP Float Pool

Texas Children's Hospital•Houston, TX

About The Position

The Front Office Specialist coordinates and performs patient scheduling, greets and receives visitors, handles incoming calls, coordinates referrals, enters billing information, and transmits claims. This is a float position serving Texas Children’s Pediatrics locations in the Houston area. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

High school diploma or GED.
One year or more of related experience.
Undergo respiratory fit testing in compliance with occupational health and safety standards.

Responsibilities

Greet patients and visitors upon arrival using Creating SMILES philosophies and AIDET principles.
Assist patients with check-in and check-out.
Answer telephone calls within three rings and direct them according to practice protocol.
Document complete, accurate messages in telephone encounters and route them to the appropriate area.
Enter hospital charges into the electronic billing system accurately and within practice timelines.
Verify payer coverage to assess patient eligibility for referrals before initiating them.
Document referral eligibility in the electronic health record according to practice protocol.
Schedule appointments according to practice protocol.
Use judgment when scheduling provider templates.
Verify and document coverage of services before patients are seen by a provider.
Monitor the Account Work queue and Patient Work queue weekly, determine appropriate corrective action, and complete required corrections.
Ensure the electronic health record is complete and ready for provider use before the patient is seen.
Collect and distribute mail and deliveries according to practice protocol.
Monitor the returned mail work queue and make corrections in the electronic billing system within 14 days.