Front Office Representative - PRN

IMS Care Center • Avondale, AZ

2d

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Gastro clinic. The role focuses heavily on phone support and patient customer service. Responsibilities include answering calls, scheduling patients, managing check-in and check-out, and potentially assisting with insurance authorization and verification and other office functions. This is a PRN position.

IMS Care Center describes itself as a physician-led organization headquartered in Phoenix with 500 employees and a commitment to high-quality, innovative health care. It promotes a diverse and inclusive culture that encourages individual expression and innovation. The work environment is tobacco-free. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• At least 1 year of customer service skills and experience.
• Computer skills using Microsoft software, scheduling software, and email applications.
• High school diploma or GED.

Nice To Haves

• Previous experience with the Athena system is a plus.
• Experience verifying insurance is preferred.

Responsibilities

• Coordinate and manage physician clinic schedules.
• Welcome patients in person or by telephone and explain available services, payment categories, and billing procedures.
• Manage patient check-in and check-out functions.
• Verify new-patient demographics and scan insurance cards into medical files.
• Prepare for the next day's schedule by verifying insurance, outstanding liabilities, and medical records, and informing patients of copays and deductibles.
• Collect copays; review and verify insurance or other coverage and calculate patient charges.
• Answer incoming calls and route them to the appropriate staff.
• Review the daily clinic schedule to ensure appropriate authorizations and copays.
• Make reminder calls for next-day appointments.
• Follow up daily with patients who do not show for appointments.
• May assist with insurance authorization and verification and other office functions.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability insurance.
• Life insurance.
• Paid time off.
• 401(k) plan.

What This Job Offers

• Education Level: High school or GED