Front Office Representative - PRN

Integrated Medical Services (IMS) • Avondale, AZ

3d

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Gastro clinic. The role supports clinic operations by answering phones, scheduling patients, managing check-in and check-out, and potentially assisting with insurance authorization and verification and other office functions. The position has a strong focus on phone support and patient customer service. This is a PRN position.

Requirements

• At least one year of customer service skills and experience.
• Computer skills using Microsoft software, scheduling software, and email applications.
• High school diploma or GED.

Nice To Haves

• Previous experience with the Athena system.
• Experience verifying insurance.

Responsibilities

• Coordinate and manage physician clinic schedules.
• Welcome patients in person or by telephone and explain available services, payment categories, and billing procedures.
• Manage check-in and check-out functions, verify new-patient demographics, and scan insurance cards into medical files.
• Prepare for the next day's appointments by verifying insurance, outstanding liabilities, and medical records, and informing patients of copays and deductibles.
• Collect copays, review and verify patient insurance or other coverage, and calculate patient charges.
• Answer incoming calls and route them to the appropriate staff.
• Review the daily clinic schedule to ensure appropriate authorizations and copays.
• Make appointment reminder calls for the following day and follow up daily with patients who did not attend appointments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance
• Paid time off
• 401(k) plan

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED