Front Office Representative - Healthcare Children (Days)

Tanner Health • Villa Rica, GA

5d

About The Position

The Front Office Representative serves as patients’ first and last point of contact in the office. The role handles check-in and check-out activities, which may include entering charges, collecting deductibles and coinsurances, posting payments, and scheduling follow-up appointments. The representative also assists with answering telephone calls, registering new patients, and making appointments. The position requires multitasking while maintaining a high level of customer service and accuracy, communicating proactively, and helping patients with questions and requests.

Requirements

• High school diploma or GED.
• No prior work experience required.
• Excellent public relations skills and a pleasant, professional demeanor when dealing with the public, including irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
• Ability to make independent decisions, demonstrate emotional maturity, and use sound judgment.
• Ability to work in a fast-paced environment with frequent interruptions and effectively in high-stress situations.
• Ability to interact and work well as part of a team-oriented environment.
• Ability to organize work for effective time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze, and prioritize work.
• Professional appearance.
• Detail-oriented, with the ability to switch tasks.
• Initiative and drive to carry a project through to successful completion.

Nice To Haves

• One year of customer service experience.
• Experience in a healthcare setting.

Responsibilities

• Perform patient check-in and check-out duties.
• Enter charges, collect deductibles and coinsurances, and post payments as needed.
• Schedule follow-up appointments and make appointments.
• Answer telephone calls.
• Register new patients.
• Assist patients with questions and requests.
• Maintain customer service and accuracy while multitasking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED