Front Office Representative

Nevada Health Centers I • Reno, NV

1d

About The Position

The Front Office Representative performs front desk activities and completes necessary paperwork while following confidentiality and quality management policies. The role greets and assists patients, schedules appointments, handles calls and questions, and communicates clinic policies and procedures. It also manages patient registration, insurance and sliding-fee information, medical record documentation, superbills, payments, cash reconciliation, deposits, and general filing. The representative follows office procedures and may refer patients to eligibility or financial workers when appropriate.

Requirements

• High school diploma or GED equivalent.
• Fluency in English and Spanish.

Nice To Haves

• One year of experience in a medical or dental front office role.
• Skill in operating computer databases.
• Ability to read, write, and calculate mathematical figures.
• Knowledge of general office practices and procedures in a medical or dental clinic.
• Knowledge of programs available to support nutritional and health education.
• Ability to communicate courteously and professionally by telephone and in person.
• Ability to understand and respond appropriately, effectively, and sensitively to underserved populations.
• Knowledge of ADA, CPT, and ICD-9-CM coding.

Responsibilities

• Greet clients and patients.
• Schedule patients’ office visits and send appointment reminders.
• Answer the phone, take messages, and address patient questions or concerns.
• Protect patient confidentiality and communicate applicable policies and procedures.
• Issue registration forms and check them for completion and accuracy.
• Obtain current identification, insurance cards, and pertinent sliding-fee documentation.
• Identify patients’ sliding fees and verify insurance eligibility.
• Follow the appropriate process for walk-in patients.
• Enter new-patient registration information into the computer and obtain consent for treatment of minors when appropriate.
• File registration documents in medical records according to policy and procedures.
• Manage the superbill process, including obtaining valid signatures, coordinating forms with the clinic team, checking completeness, accounting for used and voided superbills, and posting payments.
• Discuss account balances with patients, collect current or past-due payments, or direct patients to the billing office when applicable.
• Refer patients to eligibility or financial workers when available and necessary.
• Balance the daily log and cash on hand, account for cash, complete deposit slips, and reconcile daily collections.
• Perform general filing.
• Follow applicable office policies and procedures for duties such as DNKA, lab tracking, and refills.
• Verify and maintain competency in using the EMR and EPM systems.

Benefits

• Competitive compensation with annual merit increases.
• Company-sponsored PPO medical plan and buy-up option.
• Vision and dental plans.
• 403(b) retirement plan with employer match.
• Generous time-off policy.
• Ten paid holidays plus one floating holiday.
• Company-paid life and AD&D insurance.
• Company-paid long-term disability policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED