FRONT OFFICE REPRESENTATIVE

Nevada Health Centers•Elko, NV

19h•$0 - $18

About The Position

The Front Office Representative performs front desk activities and ensures necessary paperwork is completed while following confidentiality and quality management policies. The role involves greeting and assisting patients, managing appointments and communications, completing registration and insurance processes, handling patient accounts and cash, and following clinic office procedures. The employee uses electronic medical records and practice management systems and supports accurate handling and filing of patient documentation.

Requirements

High school diploma or GED equivalent.

Nice To Haves

One year of experience in a medical or dental front office role.
English/Spanish fluency.
Skill in operating computer databases.
Ability to read, write, and calculate mathematical figures.
Knowledge of general office practices and procedures in a medical or dental clinic.
Knowledge of programs available to support nutritional and health education.
Ability to communicate courteously and professionally by telephone and in person.
Ability to understand and respond appropriately, effectively, and sensitively to underserved populations.
Knowledge of ADA, CPT, and ICD-9-CM coding.

Responsibilities

Greet clients and patients.
Schedule patients’ office visits and complete appointment reminders.
Answer phones, take messages, and address patient questions or concerns.
Maintain patient confidentiality and communicate applicable policies and procedures to patients.
Issue registration forms and check them for completeness and accuracy.
Obtain current identification, insurance cards, and relevant sliding-fee documentation.
Identify patients’ sliding-fee status and verify insurance eligibility.
Follow the appropriate process for walk-in patients.
Enter new-patient registration information into the computer and obtain consent for treatment of minors when appropriate.
File registration documents in medical records according to policy and procedures.
Manage the superbill process, including obtaining valid signatures, coordinating forms with the clinic team, checking completeness, accounting for used and voided superbills, and posting payments.
Discuss account balances with patients, collect current or past-due payments, or refer patients to the billing office when applicable.
Refer patients to eligibility or financial workers when available and necessary.
Ensure the daily log and cash on hand balance, and account for all cash.
Complete deposit slips and reconcile cash collected with cash on hand daily.
Perform general filing.
Follow office policies and procedures for duties such as DNKA, lab tracking, and refills.
Verify and maintain competency in using the EMR and EPM systems.