Front Office Representative

Southwest Behavioral & Health Services Careers•Prescott Valley, AZ

1d•Onsite

About The Position

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Representative to support its mission of delivering compassionate care to enhance lives and improve communities. The role performs front office and patient care activities, including check-in and check-out, scheduling appointments, verifying medical insurance, and confirming appointments. The position reports to a Front Office Supervisor and is based at the Prescott Valley outpatient location, with possible work at other SBH locations as required. The Monday-through-Friday schedule may vary according to business needs. Pay is $15.51 per hour. Southwest Behavioral & Health Services is a nonprofit community-based behavioral health services provider with more than 115 sites, over one thousand employees, and 40 years of experience. The organization describes its culture as “Empowered Belonging,” focused on voice and visibility, fair access, connection, learning and growth, and wellbeing and safety. The workplace is drug-free, and drug screening is required. The employer is an Equal Employment Opportunity Employer.

Requirements

High school diploma or GED.
Prior clerical experience, preferably in a behavioral health setting; coursework may be considered in lieu of part of the experience requirements.
Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive it upon hire.

Nice To Haves

Completion of a Medical Assistant training program.
Medical Assistant certification.
1–2 years of experience in a medical or behavioral health background.
Bilingual English/Spanish skills.

Responsibilities

Establish, update, and maintain client databases and schedule consumer appointments.
Coordinate transportation when clinically necessary and appropriate.
Process medication issues and prior authorizations.
Process and monitor laboratory results.
Schedule medication, counseling, and intake appointments.
Complete intake referrals and screening.
Answer incoming phone calls by the third ring.
Confirm and update consumer contact information.
Verify consumer eligibility and enrollment before appointments, including AHCCCS, RBHA/agency, Limited Income Subsidy, and Medicare Part D.
Collect client fees and copayments.
Work at various SBH locations as required.

Benefits

3.3 weeks of paid time off in the first year, with increased accruals after continued service.
10 paid holidays.
Low-cost medical, dental, and vision insurance.
Short-term and long-term disability insurance.
Life insurance for employees.
Company retirement match of 40% up to a 10% deferral into the SB&H retirement account.
Career development and internal promotion opportunities.
Tuition reimbursement and discount degree programs.
Employee Assistance Program.
Health and wellness benefits.