Front Office Representative

Southeast Orthopedic Specialists • Saint Johns, FL

6d

About The Position

Southeast Orthopedic Specialists is hiring a full-time Front Office Representative for its Riverside Clinic in Jacksonville, Florida. The role is responsible for providing a high level of customer service and ensuring the efficient, productive, and professional operation of the front office. Work includes patient reception, appointment scheduling, collecting and updating patient demographic and insurance information, and collecting patient payments. The position also requires maintaining patient confidentiality, accurate records and cash handling, and a clean, organized workspace. Responsibilities and working conditions may change as organizational needs evolve.

Requirements

• High school diploma, GED, or equivalent working knowledge is preferred.
• Customer service skills and an understanding of Southeast Orthopedic Specialists' code of conduct and culture.
• Ability to communicate effectively with physicians, clinical staff, and the public.
• Ability to establish good working relationships with internal and external customers.
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while providing excellent customer service, empathy, concern, good listening skills, and compassion.

Nice To Haves

• High school diploma, GED, or equivalent working knowledge.

Responsibilities

• Promptly greet and acknowledge patients.
• Help patients complete medical history and patient information forms, and make necessary corrections to patient accounts.
• Obtain accurate demographic and insurance information and financial contracts or consents; review patient and guarantor information and ensure required documents are correctly completed and signed.
• Identify and collect co-payments, co-insurance, and past-due account balances.
• Explain financial requirements and respond to patient questions about billing and insurance.
• Accurately complete and interpret insurance verifications and benefits, and notify patients, family members, physicians, or supervisors about network coverage issues that may reduce coverage.
• Scan new or updated patient information into the computer, including photo identification, insurance cards, referrals, and patient paperwork.
• Schedule follow-up appointments, review insurance coverage, and notify patients when services require authorization or referral.
• Maintain general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
• Maintain a secure and accurate cash drawer, balance it daily, and close the batch.
• Maintain strict patient confidentiality.
• Keep the front office workspace clean and organized.
• Demonstrate current competencies for the position, including a general understanding of insurance requirements.

Benefits

• Competitive health and welfare benefits.
• Monthly stipend to use toward ancillary benefits.
• Health savings account with company match for qualifying high-deductible health plans.
• 401(k) plan with company match after six months of service.
• Employee Assistance Program available 24/7.
• Employee appreciation days and events.
• Paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED