Front Office Representative

ASSOCIATED RETINA CONSULTANTS • Phoenix, AZ

2d • Onsite

About The Position

Associated Retina Consultants is seeking an experienced Front Office Representative to perform multiple clerical support functions involving high-volume public contact. The role requires excellent customer service, accuracy, attention to detail, and computer proficiency. The successful candidate must be able to work in a fast-paced, highly stressful environment and handle challenging encounters.

The position is based at the Phoenix office. The company describes its work as diagnosing and treating vision problems, with a focus on the retina, macula, and vitreous humor, and on protecting and saving patients’ vision.

Requirements

• High school diploma or GED.
• At least three years of work experience; medical office experience is preferred.
• Strong alphabetization and spelling skills.
• Ability to multitask and remain flexible in a fast-paced environment.
• Excellent telephone skills and customer service abilities.
• Strong time-management and organizational skills, with attention to detail.
• Experience with scheduling and knowledge of insurance, copy, and referral procedures.
• Professionalism and a quality-focused mindset.
• Proficiency operating computers and word-processing software, fax machines, and copier machines.

Nice To Haves

• Work experience in a medical office setting.

Responsibilities

• Register patients by collecting and verifying demographic and insurance information.
• Obtain signed registration sheets, permissions, releases, and related documents.
• Collect payments, make change, provide receipts, and complete the appropriate transaction paperwork.
• Answer inquiries about accepted insurance, office hours, services, locations, exam fees, and doctors.
• Handle no-show appointments according to the established process.
• Respond to routine requests for information while maintaining patient confidentiality.
• Distribute medical record releases and photocopies, and log records as appropriate.
• Cooperate and communicate with staff members and physicians about patient matters.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid holidays
• Vacation time
• Sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED